BBN SKINCARE RETURNS POLICY

BBN Skincare is a small business that sells skincare products. Due to the Covid 19 and nature of the products, all goods are sold as a final sale.  However, we may accept returns and provide refunds, store credits, or exchanges for products purchased in the last 30 days of order date in some circumstances: note: if items are lost in the mail or broken contact your mail carrier and file a complaint with them before filing a claim with us. 
1. When a customer receives a product that is different from what was ordered
2. When products are determined to be defective and photos proving proof of the damages can be provided; 

 3. Other circumstances will be reviewed on a case-by-case basis. 

It is our policy to only accept returns of unopened, unused, and sellable items and only when accompanied by a pre-approved RMA (Return Merchandise Authorization). Requests for RMAs must be made via email and can only be accepted for orders under 30 days old.
All returns must be shipped back using the return label provided by customer service. Returned products that are determined to be non-defective may be subject to a 20% rework fee.
Any items returned to BBN Skincare without an accompanying printed Return Merchandise Authorization will not be eligible for refund.

Discounted or Sale item Exception
Discounted or sale items purchased are sold as a final sale. There will be no refunds for any sale or discounted.